Session descriptions are listed below.
Technology Services.411
An overview of MACC technology services including: hardware, data source
providers, maintenance plans, MARS, and polling, will be provided by the
Technology Services department.
Billing Operations.411
Steve Wolff will discuss several topics related to the end user billing
process. The drop insert process will be reviewed from how the
information gets to MACC to how the inserts get into the envelopes.
Steve will also preview new postage and billing reports that will soon
be available on the Client Pages on MACC’s website.
Finally, we will review the various quality control steps in place
during the end user billing process.
CABS.411
Members of the CABS team will provide overview of various CABS services
and products. Some of the topics that will be covered include a new tool
for handling past due balances and late penalties, AccessMart reporting,
Accounting Master/CABS interface, and CABS DataMaster reports.
Marketing Fiber-to-the-Home.411
If the launch of fiber-to-the-home (FTTH) is in your company’s plans,
this is a can’t-miss session. You’ll hear ideas on communicating with
customers during the roll-out, marketing the new service, and lessons
from other MACC clients who’ve implemented fiber in their service
territories.
Management’s Analysis of Financial Statements During Tough
Economic Times
Charley Albert, CPA/Shareholder from Curtis Blakely and Co, CPAs will
discuss which financial items management should consider when
determining the current and future financial positions of a telephone
company. Discussions will include utilizing tools such as forecasting,
ratio analysis, and trend analysis. Tips will include examples of items
to include in the management reports, minimizing risks, and suggestions
for increasing your company’s productivity.
Customer Master Tips & Tricks
As always, we have this popular session for the 2010 MBTC. Join the
Software Support team for an hour of FUN and information! Lots of
helpful hints for Customer Master are provided in this “can’t miss”
session!
Bits & Pieces.411
Have you ever wondered if you’re using all of the tools available for
managing your daily tasks? In a “Did you know?” type presentation, we
will show you many tools that have been developed to assist with
customer care and the management of daily tasks. We’ll show you how
these tools will allow you to build efficiencies in your office and make
your job easier. We’ll give you some great ideas for utilizing all of
MACC’s products and services to make your life easier!
Top 10 Things All Companies Should Consider Using in Customer
Master
During this session, we will give a brief overview of the top 10 things
your company should be utilizing within Customer Master, and why it’s
important to consider using them.
eMACC Services.411
This session will provide you with a refresher of the current eBill
process including recent and future enhancements. We’ll also be
reviewing our “Frequently Asked Questions” on many of the other eMACC
Services.
